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Frequently Asked Questions

  • How do I get help?
    Our Customer Support team is here to help you! If you need help, please reach out via live chat or email us at hello@moniquevictoria.com. Our hours of operation are Monday to Friday between 9.00am and 7.00pm AEST and Saturday 9.00am - 5.00pm AEST.
  • How do I get a copy of a tax invoice for my online order?
    A tax invoice will be included with your order confirmation. We can resend an invoice if you need it, just get in touch with our Customer Support team via live chat or email us at hello@moniquevictoria.com.
  • What browsers does MONIQUE VICTORIA Online support?
    Our site is best used in the latest web browsers across Desktop, Tablet and Mobile devices.
  • How do I search for products online?
    Products can be found using keywords in the 'Search bar' section, which is at the top of your screen.
  • What can I buy online?
    Check out all of the items available for you to buy online at moniquevictoria.com.
  • Can I still buy a 'sold out' item?
    Sorry! But if an item is as 'sold out' online we're unable to sell it to you.
  • How do I make changes to items in 'My Shopping Basket'?
    You can remove items or change quantities during the ‘checkout’ process. Or you can click on the basket icon on the top right of your screen at any time.
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