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Store Policy

CUSTOMER CARE

CUSTOMER CARE

If you have any questions about our Privacy Policy or if you have a complaint, please contact us with your concerns and we will endeavour to respond to your request within 30 days.

Email: hello@moniquevictoria.com
Chat/Webform: Via our Help Centre

PRIVACY & SAFETY

PRIVACY

Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order information.

 

This technology encrypts all information including your credit card and all personal information passed from you through our website. Personal information is any information about an identifiable individual and so includes any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution. We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy.

PRICING

PRICING

All purchases via the website are transacted in Australian dollars. Prices online are exclusive of delivery charges. Prices are subject to change without notice.

PAYMENT

PAYMENT METHODS

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We accept payments by credit card from Visa, MasterCard, American Express, Afterpay, Paypal, Bank Transfer and offline payment.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

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